Privacy Policy
Information We Collect
SaveRip collects minimal information necessary to operate the service.
- Account data: When you create a Pro account, we collect your email address and a hashed password. We do not store payment card details — payments are processed by our payment providers, NowPayments (cryptocurrency) or Stripe (card).
- Usage data: We log the number of downloads per IP address or account to enforce free-plan quotas. These logs are not linked to any personal profile and are deleted after 7 days.
- Cookies: We use a single session cookie to keep you signed in. We do not use tracking or advertising cookies.
How We Use Your Data
- To authenticate your account and verify your Pro subscription status.
- To enforce daily download quotas on the free plan.
- To send transactional emails (password reset, subscription confirmation) via Resend. We do not send marketing emails.
- To detect abuse or violations of our Terms of Service.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Video Downloads
SaveRip does not store, cache, or retain any video files. When you request a download, we resolve the direct source URL from the target platform and return it to your browser. The video file is transferred directly from the source platform to your device. No copy exists on our servers.
Data Retention
- Account data: Retained for as long as your account is active. Deleted within 30 days of account deletion, subject to the exceptions below.
- Download logs: Automatically deleted after 7 days.
- Transaction records: Records of payments, refunds and disputes (such as the amount, date, payment provider reference and the email address used for the purchase) are retained after account deletion for up to five (5) years, to comply with accounting, tax and anti-fraud obligations and to establish, exercise or defend legal claims.
- Support correspondence: Messages you send us through the contact form or by email, our replies, and the record of any account-deletion or privacy request you make, are retained for up to five (5) years after the matter is closed. We keep them to demonstrate that your request was handled, to resolve disputes, to prevent abuse and fraud, and to maintain the quality of our support.
Data kept under this section is used only for the purposes described, is not used for marketing, is accessible only to personnel who need it, and is deleted or irreversibly anonymized once the retention period ends. Where possible, we remove or anonymize identifiers that are not needed for these purposes.
Third-Party Services
- NowPayments: Cryptocurrency payment processing. Subject to their own privacy policy.
- Stripe: Card payment processing. Your card details are entered and stored directly with Stripe — we never see or store them. Subject to their own privacy policy.
- Resend: Transactional email delivery. Your email address is shared only to deliver emails you request.
- Google Fonts: Fonts are loaded from Google's CDN. Google may log your IP as part of this request.
Browser Extension
The SaveRip browser extension (Chrome/Firefox) works the same way as the website and is covered by this same policy. This section describes what it specifically does with your data.
- Login session: If you log in through the extension, your access and refresh tokens are stored locally in the browser's own extension storage (
chrome.storage.local) and are only ever sent to SaveRip's own API (saverip.com) to authenticate your requests. They are never sent to any other domain. - Page you download from: When you click the download button, the extension sends the URL of the page you're on to our API to resolve the direct video source — the same resolve step the website itself performs. As with the website, no video file is stored on our servers (see "Video Downloads" above).
- Site detection: The extension checks whether the page you're currently on belongs to a site SaveRip supports (by domain, against a public list our API already serves). It doesn't read or collect the content of pages on unsupported sites.
- Anonymous usage events: Actions like starting a download or hitting the free-plan quota are sent to our self-hosted analytics tagged generically as coming from "extension" — not tied to your browsing history or to specific pages you visited.
- Permissions:
storagekeeps your login session and preferences on your own device;downloadssaves files you request to your device;alarmslets a download finish and land in your Downloads folder even if you've navigated away from the page that started it; the host permissions let the extension talk to SaveRip's own API and recognize supported sites — nothing else.
Your Rights
You may request deletion of your account and associated personal data at any time by emailing [email protected]. We will process your request within 30 days.
Deleting your account removes your profile, credentials and subscription from our systems. Certain information cannot be erased on request because the law or our legitimate interests require us to keep it, namely transaction records and support correspondence as described in "Data Retention" above. We keep this data on the following legal bases: compliance with legal obligations (accounting, tax and payment-network rules), and our legitimate interests in preventing fraud and abuse, handling chargebacks and disputes, and defending legal claims. Where applicable law gives you the right to object to this processing, we will assess your request, and we will stop the processing unless we have compelling legitimate grounds to continue or the data is needed to establish, exercise or defend legal claims.